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Thursday 18 February 2010

Emotional fire in the belly stays with frontline staff!

I’m more and more convinced through my public sector work, that the core body of such organisations are losing their will to connect on an emotional level! The growth of technology in human capital led organisations is simply eroding all emotional connection and breath.

The once needed rapport between people is no longer sought after. The freely given corridor chats are a thing of the past. The curiosity to find out what exists outside of the plethora of performance management frameworks, is simply absent. Conversations which help us to share and explain our emotional connections, have become shorter and less connected to the business of the day.

Technology has flooded us with apparatus that no longer needs two people to meet; no longer needs a group to converge in the same space, or at its simplest no longer needs one office worker to turn around and talk with the other. Think about it! How many of us have seen the invisible emails bouncing around an office as team members talk silently and make decisions in cyberspace!

Those who manage to escape this blanket of a technological cloud are those located closer to the end user – the frontline staff. They have the much needed opportunities to enter into rich and meaningful conversations. They are closer to the organisation’s main customer and user, and furthest away from the technology that is so stifling for the inner core. They hang onto the emotional fire in their bellies that drives and satisfies their personal motives – and we all need some of that!

Surely the challenge is how to grab back the emotion of days gone by? We all deserve some fire in our bellies no matter where we are in an organisation!